Melanie Grey Inc. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our websites, purchase our products, or interact with us across platforms.

If you have any questions or concerns, please contact:
📧 hello@melaniegrey.com

1. Information We Collect

We collect personal information to operate effectively, deliver products and services, and communicate with you. The data we collect may include:

Personal Information: Name, email address, billing/shipping address, phone number, or social handles (if you choose to share them).

Payment Information: Processed securely through third-party platforms (e.g., Stripe, PayPal, SamCart, ThriveCart). We do not store full credit card numbers.

Automatically Collected Data: IP address, device type, browser, pages visited, and general usage data (via analytics and cookies).

Communications Data: Messages, inquiries, or support requests you send to us.

Marketing & Social Data: Interactions with our emails, ads, or social media platforms.

2. How We Use Your Information

We use your information to:

Process orders and deliver digital products or services.

Communicate with you about your account, purchases, or support requests.

Send updates, offers, or newsletters (only if you’ve opted in).

Improve our website, services, and customer experience.

Prevent fraud, abuse, or unauthorized access.

Comply with legal or tax obligations.

We only collect and use personal information where it’s lawful, necessary, and relevant to our relationship with you.

3. Sharing Your Information

We do not sell or rent your personal data.
We may share information with trusted service providers that help us operate our business — for example:

Payment processors

Email marketing tools (e.g., Flodesk)

Web hosting, analytics, and advertising providers

These third parties are contractually bound to protect your information and use it only as directed by us.

4. Cookies & Analytics

We use cookies and similar tracking tools to understand website performance, personalize your experience, and run analytics or ads.
You can control or disable cookies in your browser settings.

We may also use analytics tools (like Google Analytics) to track general site usage without identifying individual users.

5. Email & Marketing Preferences

If you subscribe to our email list, you consent to receive occasional marketing updates, offers, or educational content.
You can unsubscribe at any time by clicking “unsubscribe” in any email or contacting us at hello@melaniegrey.com
.
Transactional emails (like purchase confirmations) will still be sent as needed.

6. Data Retention

We retain your information only as long as necessary to:

Deliver products or services

Meet tax, legal, or accounting obligations

Resolve disputes or enforce agreements

After that, we securely delete or anonymize your data.

7. International Users

Our website is hosted in Canada and may process information through third-party services in other countries (like the U.S.).
By using our website, you consent to the transfer and storage of your information outside your home country where privacy laws may differ.

8. Your Rights

You have the right to:

Access, correct, or request deletion of your personal information.

Withdraw consent to marketing at any time.

Request details on how we use your data.

To exercise your rights, contact us at hello@melaniegrey.com
. We may need to verify your identity before fulfilling your request.

9. Security

We take reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is entirely secure, so please use caution and strong passwords when accessing any online account.

10. Children

Our website and services are not intended for individuals under the age of consent in their jurisdiction.
We do not knowingly collect personal information from minors. If you believe we have, please contact us to remove it.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., Canva, Showit, social media platforms).
We’re not responsible for their privacy practices. Please review their policies before engaging with those sites.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect business or legal changes.
The “Last Updated” date above shows when it was last revised. Continued use of our site means you accept any updates.

Contact Us

Melanie Grey Inc.
📧 hello@melaniegrey.com

🌐 [melaniegrey.com]
🇨🇦 Based in Canada